:root {
    --bg:      #e6eaee;
    --panel:   #ffffff;
    --ink:     #0f141a;
    --muted:   #5e6976;
    --line:    #cdd5dd;
    --signal:  #1b4fd8;
    --alert:   #c82f1b;
    --amber:   #b87400;
    --calm:    #0d7357;

    --sans: "IBM Plex Sans", "Segoe UI", system-ui, sans-serif;
    --mono: "IBM Plex Mono", ui-monospace, "JetBrains Mono", monospace;

    --gap: 20px;
}

* { box-sizing: border-box; }

html, body {
    margin: 0;
    padding: 0;
}

body {
    background: var(--bg);
    color: var(--ink);
    font-family: var(--sans);
    font-size: 15px;
    line-height: 1.55;
    -webkit-font-smoothing: antialiased;
}

.mono {
    font-family: var(--mono);
    font-variant-ligatures: none;
}

a { color: var(--signal); }

:focus-visible {
    outline: 2px solid var(--signal);
    outline-offset: 2px;
}

/* ---------- Шапка ---------- */

.topbar {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 0 var(--gap);
    height: 56px;
    background: var(--ink);
    color: #fff;
}

.topbar__brand {
    display: flex;
    align-items: baseline;
    gap: 9px;
    text-decoration: none;
    color: inherit;
}

.topbar__mark {
    font-family: var(--mono);
    font-weight: 600;
    letter-spacing: 0.12em;
    background: var(--alert);
    padding: 2px 7px;
    font-size: 13px;
}

.topbar__name {
    font-weight: 600;
    letter-spacing: -0.01em;
}

.topbar__spacer { flex: 1; }

.topbar__who {
    font-size: 12px;
    color: #9aa6b4;
}

.topbar__out { margin: 0; }

.linkbtn {
    background: none;
    border: 0;
    color: #9aa6b4;
    font: inherit;
    font-size: 13px;
    cursor: pointer;
    padding: 4px 2px;
}
.linkbtn:hover { color: #fff; }

/* ---------- Каркас ---------- */

.wrap {
    max-width: 1000px;
    margin: 0 auto;
    padding: 28px var(--gap) 80px;
}

.wrap--narrow { max-width: 760px; }

.backlink {
    display: inline-block;
    margin-bottom: 16px;
    font-size: 13px;
    text-decoration: none;
}
.backlink:hover { text-decoration: underline; }

/* ---------- Фильтры и поиск ---------- */

.board {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 18px;
}

.filters {
    display: flex;
    flex-wrap: wrap;
    gap: 2px;
}

.filters__tab {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 7px 12px;
    font-size: 13px;
    font-weight: 500;
    text-decoration: none;
    color: var(--muted);
    background: transparent;
    border-bottom: 2px solid transparent;
}

.filters__tab:hover { color: var(--ink); }

.filters__tab.is-active {
    color: var(--ink);
    border-bottom-color: var(--ink);
}

.filters__n {
    font-size: 11px;
    color: var(--muted);
    background: rgba(15, 20, 26, 0.07);
    padding: 1px 6px;
}

.search {
    display: flex;
    gap: 6px;
}

.search__input {
    font: inherit;
    font-size: 13px;
    padding: 7px 11px;
    border: 1px solid var(--line);
    background: var(--panel);
    color: var(--ink);
    min-width: 200px;
}

/* ---------- Кнопки ---------- */

.btn {
    font: inherit;
    font-size: 13px;
    font-weight: 500;
    padding: 8px 15px;
    border: 1px solid transparent;
    cursor: pointer;
    background: var(--panel);
    color: var(--ink);
}

.btn--ghost {
    border-color: var(--line);
}
.btn--ghost:hover { border-color: var(--ink); }

.btn--primary {
    background: var(--signal);
    color: #fff;
}
.btn--primary:hover { background: #1640b0; }

.btn--discord {
    background: var(--ink);
    color: #fff;
    width: 100%;
    padding: 12px;
    font-size: 14px;
}
.btn--discord:hover { background: #1e2833; }

/* ---------- Список обращений ---------- */

.tickets {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.ticket__link {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 13px 16px 13px 0;
    background: var(--panel);
    text-decoration: none;
    color: inherit;
    border: 1px solid var(--line);
}

.ticket__link:hover {
    border-color: var(--ink);
}

/* Рельс статуса — опознавательный знак строки */
.ticket__rail {
    flex: 0 0 auto;
    width: 5px;
    align-self: stretch;
    margin: -13px 0;
    background: var(--muted);
}

.ticket--new    .ticket__rail { background: var(--alert); }
.ticket--open   .ticket__rail { background: var(--signal); }
.ticket--pending .ticket__rail { background: var(--amber); }
.ticket--closed .ticket__rail { background: var(--line); }

.ticket__id {
    flex: 0 0 auto;
    font-size: 13px;
    font-weight: 600;
    color: var(--muted);
    letter-spacing: -0.02em;
}

.ticket--waiting .ticket__id { color: var(--ink); }

.ticket__body {
    flex: 1 1 auto;
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.ticket__subject {
    font-weight: 500;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket--waiting .ticket__subject { font-weight: 600; }

.ticket__meta {
    font-size: 11.5px;
    color: var(--muted);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.ticket__side {
    flex: 0 0 auto;
    display: flex;
    align-items: center;
    gap: 12px;
}

.ticket__age {
    font-size: 11.5px;
    color: var(--muted);
    min-width: 52px;
    text-align: right;
}

/* ---------- Бейдж ---------- */

.badge {
    font-family: var(--mono);
    font-size: 11px;
    font-weight: 500;
    padding: 2px 8px;
    border: 1px solid currentColor;
    color: var(--muted);
    white-space: nowrap;
}

.badge--new     { color: var(--alert); }
.badge--open    { color: var(--signal); }
.badge--pending { color: var(--amber); }
.badge--closed  { color: var(--muted); }

/* ---------- Пусто ---------- */

.empty {
    background: var(--panel);
    border: 1px solid var(--line);
    padding: 48px 24px;
    text-align: center;
}

.empty__title {
    margin: 0 0 6px;
    font-weight: 600;
}

.empty__hint {
    margin: 0;
    color: var(--muted);
    font-size: 13.5px;
}

/* ---------- Карточка обращения ---------- */

.case {
    display: flex;
    gap: 16px;
    align-items: flex-start;
    background: var(--panel);
    border: 1px solid var(--line);
    padding: 18px 20px 18px 0;
    margin-bottom: 20px;
    flex-wrap: wrap;
}

.case__rail {
    flex: 0 0 auto;
    width: 5px;
    align-self: stretch;
    margin: -18px 0;
    background: var(--muted);
}

.case--new     .case__rail { background: var(--alert); }
.case--open    .case__rail { background: var(--signal); }
.case--pending .case__rail { background: var(--amber); }
.case--closed  .case__rail { background: var(--line); }

.case__head {
    flex: 1 1 320px;
    min-width: 0;
}

.case__id {
    margin: 0 0 2px;
    font-size: 12px;
    font-weight: 600;
    color: var(--muted);
    letter-spacing: 0.04em;
}

.case__subject {
    margin: 0 0 6px;
    font-size: 21px;
    font-weight: 600;
    letter-spacing: -0.02em;
    line-height: 1.25;
}

.case__from {
    margin: 0;
    font-size: 12px;
    color: var(--muted);
    word-break: break-word;
}

.case__controls {
    flex: 0 0 auto;
    display: flex;
    align-items: center;
    gap: 8px;
    padding-right: 0;
}

/* ---------- Переписка ---------- */

.thread {
    list-style: none;
    margin: 0 0 24px;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.msg {
    background: var(--panel);
    border: 1px solid var(--line);
    padding: 14px 16px;
}

.msg--out {
    background: #f4f7fb;
    border-color: #c3d1e8;
    margin-left: 32px;
}

.msg--note {
    background: #fdf6e6;
    border-color: #e6d2a4;
    margin-left: 32px;
}

.msg__head {
    margin: 0 0 8px;
    font-size: 11.5px;
    font-weight: 500;
    color: var(--muted);
    display: flex;
    justify-content: space-between;
    gap: 12px;
}

.msg--out .msg__head  { color: var(--signal); }
.msg--note .msg__head { color: var(--amber); }

.msg__time { font-weight: 400; }

.msg__body {
    font-size: 14.5px;
    word-break: break-word;
}

/* ---------- Форма ответа ---------- */

.composer {
    background: var(--panel);
    border: 1px solid var(--line);
    padding: 16px;
}

.composer__label {
    display: block;
    font-size: 12px;
    color: var(--muted);
    margin-bottom: 8px;
}

.composer__area {
    width: 100%;
    font: inherit;
    font-size: 14.5px;
    padding: 11px 12px;
    border: 1px solid var(--line);
    background: #fbfcfd;
    color: var(--ink);
    resize: vertical;
}

.composer__area:focus {
    background: #fff;
}

.composer__actions {
    display: flex;
    gap: 8px;
    margin-top: 12px;
    flex-wrap: wrap;
}

.closed-note {
    background: var(--panel);
    border: 1px solid var(--line);
    padding: 16px;
    margin: 0;
    font-size: 13.5px;
    color: var(--muted);
}

/* ---------- Уведомления ---------- */

.flash {
    margin: 0 0 16px;
    padding: 11px 14px;
    font-size: 13.5px;
    border: 1px solid;
}

.flash--ok {
    background: #eaf6f1;
    border-color: var(--calm);
    color: var(--calm);
}

.flash--error {
    background: #fdeeeb;
    border-color: var(--alert);
    color: var(--alert);
}

/* ---------- Вход ---------- */

.gate {
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: 100vh;
    padding: 24px;
}

.gate__card {
    background: var(--panel);
    border: 1px solid var(--line);
    padding: 36px 32px;
    width: 100%;
    max-width: 380px;
}

.gate__eyebrow {
    margin: 0;
    font-family: var(--mono);
    font-size: 11px;
    letter-spacing: 0.14em;
    text-transform: uppercase;
    color: var(--alert);
}

.gate__title {
    margin: 4px 0 10px;
    font-size: 28px;
    font-weight: 700;
    letter-spacing: -0.03em;
}

.gate__lead {
    margin: 0 0 24px;
    font-size: 13.5px;
    color: var(--muted);
}

.gate__error {
    margin: 0 0 16px;
    padding: 10px 12px;
    font-size: 13px;
    background: #fdeeeb;
    border: 1px solid var(--alert);
    color: var(--alert);
}

/* ---------- Мобильные ---------- */

@media (max-width: 640px) {
    .ticket__link { flex-wrap: wrap; padding-bottom: 11px; }
    .ticket__side { width: 100%; padding-left: 19px; justify-content: flex-start; }
    .ticket__age { text-align: left; }
    .msg--out, .msg--note { margin-left: 0; }
    .case__subject { font-size: 18px; }
    .search__input { min-width: 0; flex: 1; }
    .search { width: 100%; }
}

@media (prefers-reduced-motion: reduce) {
    * { transition: none !important; animation: none !important; }
}

/* ---------- Персонал ---------- */

.topbar__link {
    font-size: 13px;
    color: #9aa6b4;
    text-decoration: none;
}
.topbar__link:hover { color: #fff; }

.page-title {
    margin: 0 0 6px;
    font-size: 24px;
    font-weight: 700;
    letter-spacing: -0.03em;
}

.page-lead {
    margin: 0 0 20px;
    font-size: 13.5px;
    color: var(--muted);
}

.addform {
    background: var(--panel);
    border: 1px solid var(--line);
    padding: 16px;
    margin-bottom: 20px;
}

.addform__row {
    display: flex;
    gap: 10px;
    align-items: flex-end;
    flex-wrap: wrap;
}

.addform__hint {
    margin: 12px 0 0;
    font-size: 12px;
    color: var(--muted);
}

.field {
    display: flex;
    flex-direction: column;
    gap: 5px;
    flex: 1 1 180px;
}

.field--narrow { flex: 0 0 160px; }

.field__label {
    font-size: 12px;
    color: var(--muted);
}

.field__input {
    font: inherit;
    font-size: 13.5px;
    padding: 8px 11px;
    border: 1px solid var(--line);
    background: #fbfcfd;
    color: var(--ink);
    width: 100%;
}

.field__input:focus { background: #fff; }

.people {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.person {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    padding: 13px 16px;
    background: var(--panel);
    border: 1px solid var(--line);
    flex-wrap: wrap;
}

.person--off { opacity: 0.55; }

.person__main {
    display: flex;
    flex-direction: column;
    gap: 2px;
    min-width: 0;
}

.person__name { font-weight: 500; }

.person__meta {
    font-size: 11.5px;
    color: var(--muted);
}

.person__side {
    display: flex;
    align-items: center;
    gap: 12px;
    flex-wrap: wrap;
}

.person__form { margin: 0; }

.person__self {
    font-size: 11.5px;
    color: var(--muted);
}

.linkbtn--dark {
    color: var(--signal);
    font-size: 12.5px;
}
.linkbtn--dark:hover { color: #1640b0; }

.linkbtn--danger {
    color: var(--alert);
    font-size: 12.5px;
}
.linkbtn--danger:hover { color: #9c2413; }

@media (max-width: 640px) {
    .person { align-items: flex-start; }
    .field--narrow { flex: 1 1 140px; }
}